Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement entered into between you (“you,” “your,” or “User”) and Futureaiit LLC (“Futureaiit,” “Company,” “we,” “us,” or “our”), governing your access to and use of leofar.com (the “Site”), the Leofar early-access waitlist, our caregiver web and mobile applications, our telephony and automated assistant platform, and all associated software, features, and communications (collectively, the “Services”).

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES. BY ACCESSING OUR SITE, JOINING OUR WAITLIST, CREATING AN ACCOUNT, OR USING ANY PORTION OF OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

1. Emergency Services and Medical Disclaimer

LEOFAR IS NOT AN EMERGENCY RESPONSE SERVICE, MEDICAL PROVIDER, DISPATCH OPERATOR, OR SUICIDE PREVENTION HOTLINE.

• Immediate Danger or Acute Emergencies: IF YOU OR SOMEONE YOU CARE FOR IS EXPERIENCING A MEDICAL EMERGENCY, SEVERE CHEST PAIN, DIFFICULTY BREATHING, SUDDEN WEAKNESS, OR ANY OTHER ACUTE OR LIFE-THREATENING SYMPTOM, IMMEDIATELY CALL 911 OR YOUR LOCAL EMERGENCY SERVICE. NEVER DELAY SEEKING PROFESSIONAL EMERGENCY MEDICAL CARE BECAUSE OF SOMETHING COMMUNICATED THROUGH OR LEARNED FROM THE SERVICES.
• No Medical Advice or Clinical Care: Futureaiit LLC is an independent technology company providing administrative telecommunications coordination and caregiver workflow assistance. Futureaiit LLC does not practice medicine, provide nursing services, dispense pharmaceutical drugs, or offer medical advice, diagnosis, or treatment. Nothing contained on the Site or generated through our automated telephone assistant creates a physician-patient, nurse-patient, or confidential medical relationship between you, your care recipient, and Futureaiit LLC.
• Self-Reported Information: Any automated check-in calls, reminder features, or medication confirmations available through the Services rely entirely on unverified, self-reported statements from the call participant. They do not constitute clinical monitoring, vital sign surveillance, or medical verification of drug adherence.

2. Eligibility and Authorized Caregiver Representation

To access or use the Services, you must be at least 18 years of age and possess the legal capacity to enter into a binding contract under applicable law.

If you register, coordinate, or interact with the Services on behalf of another individual (such as a parent, relative, spouse, or client), you represent, warrant, and covenant that:

• You possess the legal right, power of attorney, healthcare proxy, or express authorization required to act on their behalf;
• You have provided all required notices and obtained all necessary permissions from the individual to share their contact details and care information with us;
• You will not submit any third-party personal, clinical, or financial data without proper legal authority.

3. Scope of Services and Early Access Programs

Leofar provides an integrated platform that includes dedicated telephone numbers, automated telephone assistant workflows, interactive voice response navigation, appointment coordination, call transcription, and caregiver notification tools.

Certain features, including our waitlist and early-access trials, represent software and services currently under active development. Submitting an email or application for the waitlist does not guarantee admission to any trial, does not create an obligation to provide service, and does not establish a paid subscription. We reserve the right to modify, suspend, or terminate any early-access features at any time without liability.

4. User Accounts, Registration, and Security

To utilize certain features, you may be required to register for an account. When creating an account, you agree to provide accurate, current, and complete information and to keep your account details updated at all times.

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any multi-factor authentication codes. You agree to accept full responsibility for all activities that occur under your account. If you suspect that your credentials have been compromised or that unauthorized access has occurred, you must immediately notify us at legal@leofar.com.

5. Telephony, Voice Automation, and Call Recording Consents

The core functionality of Leofar involves automated calling, interactive menu navigation, and telecommunications routing:

• Automated Assistant Disclosure: When placing outbound calls to medical practices, pharmacies, or insurance providers, our assistant identifies itself as an automated or artificial intelligence assistant. Leofar will not impersonate patients or caregivers and will not answer identity-verification or security questions without direct human authorization.
• Call Recording and Multi-Party Consent: Various federal and state statutes (such as California Penal Code Section 632 and similar statutes in other jurisdictions) govern the recording and monitoring of telephone conversations, some requiring the consent of all parties to a communication. By using the Services to make or receive calls, you expressly consent to the recording, transcription, and automated summarization of such calls for operational, quality, and caregiver coordination purposes. You represent that you have informed all participants on your end of the call and secured any legally required consents.
• Telecommunications Reliability: Telephony connections depend on public switched telephone networks, cellular carriers, and Internet service providers. We do not guarantee uninterrupted, jitter-free, or delay-free voice connections, and we are not liable for dropped calls, carrier outages, or delayed delivery of summaries.

6. Acceptable Use and Prohibited Activities

You agree to use the Services only for lawful, authorized purposes and in full accordance with these Terms. You agree not to:

• Use the Services for any unlawful, harassing, defamatory, abusive, fraudulent, or tortious purpose;
• Impersonate any person, entity, medical professional, or government agency, or misrepresent your affiliation with any person or organization;
• Transmit spam, unsolicited telemarketing calls, bulk communications, or unauthorized automated calls in violation of the Telephone Consumer Protection Act (TCPA) or related regulations;
• Interfere with, circumvent, or compromise the security, integrity, or proper functioning of the Site, servers, databases, or telecommunication networks;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code, underlying algorithms, or architecture of our software or automated assistant;
• Use automated scripts, bots, spiders, or scrapers to harvest data, text, or audio from the Services without our express written consent;
• Introduce viruses, trojans, worms, logic bombs, or other malicious or harmful code into our systems;
• Attempt to gain unauthorized access to any accounts, computer systems, or networks connected to our platform.

7. Intellectual Property Rights and Limited License

The Services, including their entire contents, features, functionality, software, source code, algorithms, visual interfaces, graphics, logos, trademarks, and documentation, are owned by Futureaiit LLC, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The name “Leofar,” the Leofar mark, the company name “Futureaiit,” and all related logos and product names are trademarks of Futureaiit LLC. You may not use such marks without our prior written authorization.

Subject to your strict compliance with these Terms, Futureaiit grants you a revocable, non-exclusive, non-transferable, non-sublicensable, limited personal license to access and use the Site and Services solely for your personal, non-commercial caregiver and healthcare coordination purposes.

8. User Content and Feedback

You retain any intellectual property rights you hold in the information, profile data, or materials you provide to the Services (“User Content”). By submitting User Content, you grant Futureaiit LLC a worldwide, non-exclusive, royalty-free license to use, host, store, process, reproduce, and display such content solely to the extent necessary to operate, maintain, secure, and deliver the Services to you and your authorized care network in accordance with our Privacy Policy.

If you provide feedback, suggestions, bug reports, or feature ideas to us (“Feedback”), you agree that we are free to use, disclose, reproduce, license, or otherwise exploit that Feedback without any restriction, accounting, or compensation to you.

9. Fees, Billing, and Subscriptions

Joining the waitlist and browsing the Site are provided free of charge. In the future, certain tiers of the Leofar telephony and caregiver coordination service may be offered on a paid subscription basis.

Before any fee-based service commences, you will be presented with clear pricing, billing intervals, renewal conditions, and cancellation policies. You will never be billed without your affirmative election and consent to payment terms.

10. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE SERVICES, INCLUDING THE SITE, TELEPHONY PLATFORM, AUTOMATED ASSISTANTS, SUMMARIES, AND ALL CONTENT, ARE PROVIDED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

FUTUREAIIT LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND FREEDOM FROM COMPUTER VIRUSES OR SYSTEM FAILURES. WE DO NOT WARRANT THAT:

• THE SERVICES WILL MEET YOUR OR YOUR CARE RECIPIENT’S SPECIFIC REQUIREMENTS;
• THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ACCURATE, OR ERROR-FREE;
• CALL SUMMARIES, EXTRACTED NOTES, OR ACTION ITEMS GENERATED BY AUTOMATED SPEECH RECOGNITION WILL BE COMPLETE OR FREE FROM TRANSCRIPTION ERRORS;
• ANY THIRD-PARTY CLINIC, PHARMACY, OR INSURER WILL ACCEPT CALLS FROM OUR ASSISTANT OR HONOR APPOINTMENT REQUESTS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FUTUREAIIT LLC, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, GOODWILL, WORK STOPPAGE, SYSTEM FAILURE, MEDICAL OUTCOMES, PERSONAL INJURY, OR EMOTIONAL DISTRESS, ARISING OUT OF OR IN CONNECTION WITH:

• YOUR ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE SERVICES;
• ANY DELAY, FAILURE, INTERRUPTION, OR CORRUPTION OF ANY COMMUNICATION OR CALL CONNECTED THROUGH THE PLATFORM;
• ANY ACTION OR INACTION BY A THIRD-PARTY HEALTHCARE CLINIC, HOSPITAL, PHYSICIAN, PHARMACY, OR INSURER;
• ANY TRANSCRIPTION INACCURACIES, MISSED APPOINTMENTS, OR MISCOMMUNICATED LOGISTICS;
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR DATA.

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF FUTUREAIIT LLC ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO FUTUREAIIT LLC FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.

12. Indemnification

You agree to defend, indemnify, and hold harmless Futureaiit LLC, its affiliates, licensors, service providers, and their respective officers, directors, employees, contractors, and agents from and against any claims, demands, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees and court costs) arising out of or relating to:

• Your breach or alleged violation of these Terms;
• Your use or misuse of the Services;
• Any information, data, or personal details you submit or coordinate on behalf of a third party without proper legal authority or consent;
• Your violation of any applicable federal, state, or local law, including telecommunications recording statutes and privacy regulations;
• Your infringement or violation of any intellectual property, privacy, or proprietary rights of any third party.

13. Dispute Resolution, Binding Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT GOVERNS HOW DISPUTES ARE RESOLVED AND SUBSTANTIALLY AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

• Informal Dispute Resolution: Before initiating any formal legal proceeding, you and Futureaiit agree to attempt to resolve any controversy, claim, or dispute arising out of or relating to these Terms or the Services through good-faith informal negotiation. To initiate this process, you must send a written notice describing the dispute to legal@leofar.com. If the dispute is not resolved within sixty (60) days of our receipt of your notice, either party may commence binding arbitration.
• Binding Individual Arbitration: Except for small claims court actions or claims seeking injunctive relief for intellectual property infringement, any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or the breach, termination, or validity thereof, shall be settled by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
• Waiver of Class and Representative Actions: YOU AND FUTUREAIIT LLC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS.
• Waiver of Jury Trial: YOU AND FUTUREAIIT LLC KNOWINGLY AND VOLUNTARILY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY.

14. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or related to these Terms, the Site, or the Services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any other jurisdiction.

To the extent that any legal suit, action, or proceeding is permitted in court outside of arbitration, each party irrevocably submits to the exclusive jurisdiction and venue of the state and federal courts located in the State of Delaware.

15. Suspension and Termination

We may suspend, restrict, or terminate your access to all or any part of the Services at any time, with or without cause, and with or without prior notice, including if we reasonably believe you have violated these Terms, created risk or legal exposure for us or other users, or engaged in fraudulent activity.

You may terminate your account at any time by contacting us at legal@leofar.com. Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, limitations of liability, and dispute resolution terms.

16. Severability and Entire Agreement

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions of these Terms shall continue in full force and effect.

These Terms, together with our Privacy Policy and any supplemental agreements applicable to specific features, constitute the sole and entire agreement between you and Futureaiit LLC with respect to the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.

17. Contact Information

If you have any questions, legal notices, or feedback regarding these Terms, please contact our legal team: