Privacy Policy

Futureaiit LLC (“Futureaiit,” “Company,” “we,” “us,” or “our”) operates the Leofar product and services, including the website at leofar.com (the “Site”), our early-access waitlist, our caregiver web and mobile applications, our telephony and automated assistant platform, and all related features and communications (collectively, the “Services”).

This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information and related data when you visit our Site, register for our waitlist, open an account, use our caregiver tools, or interact with our telephone assistance platform. Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services immediately.

1. Important Notice Regarding Healthcare and Emergency Services

Leofar provides administrative, logistical, and communication coordination tools designed to assist families and caregivers in managing telephone communications with healthcare clinics, doctor offices, pharmacies, and insurers.

• Not an Emergency Service: Leofar is not an emergency response provider, medical dispatcher, or suicide prevention hotline. If you or someone you care for is experiencing a medical emergency, acute distress, or life-threatening situation, immediately call 911 or your local emergency telephone number.
• No Medical Care or Advice: Futureaiit LLC is not a licensed healthcare provider, medical clinic, or pharmacy. The Services do not provide medical diagnosis, clinical treatment, prescription writing, or clinical advice. Any information gathered or summarized through the Services is for administrative and personal coordination purposes only.
• HIPAA and Health Information: To the extent that we provide services involving Protected Health Information (“PHI”) on behalf of covered entities or business associates governed by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), we maintain administrative, technical, and physical safeguards consistent with HIPAA requirements and applicable Business Associate Agreements (“BAAs”). For visitors using the public website and waitlist, information you submit directly to us is governed by standard consumer data privacy principles and this Privacy Policy.

2. Information We Collect

The types of information we collect depend on how you interact with our Site and Services:

A. Information You Provide Directly to Us

• Contact and Waitlist Information: When you join our early-access waitlist or contact us, we collect your email address, your name, telephone number, your relationship to the person you are caring for, and any specific preferences or logistical challenges you choose to describe.
• Account and Profile Information: When you create an account as a caregiver or primary user, we collect your name, contact details, authentication credentials, account settings, and communication preferences.
• Care Network Details: To enable healthcare coordination, you may provide information regarding the individual receiving care (such as their full name, date of birth, address, and primary language), authorized family members or caregivers who may receive updates, and relevant healthcare provider contacts (such as clinic names, physician phone numbers, pharmacy details, and insurance carrier member identifiers).
• Communications and Support: When you email our support team, report an issue, or respond to surveys, we collect the contents of your messages, attachments, and any records of our interactions.

B. Telephony and Call-Related Information

• Call Audio and Recordings: Where permitted by applicable federal and state laws and with the required notices and consents of participating parties, calls placed to or from dedicated Leofar numbers may be recorded and transcribed. These recordings are used to verify call completion, navigate automated interactive voice response systems, generate structured summaries, and capture action items for caregivers.
• Call Transcripts and Summaries: We process voice recordings into text transcripts and generate structured summaries (such as confirmed appointment dates, callback numbers, and prescription pickup instructions) accessible through the caregiver application.
• Telephony Metadata: We collect technical call records, including inbound and outbound phone numbers, time and date stamps, call duration, interactive menu options selected, hold duration, network provider identifiers, and connection status codes.

C. Information Collected Automatically

• Device and Log Data: When you visit our Site or applications, our servers automatically log details such as your Internet Protocol (IP) address, browser type, operating system, device identifiers, referring URL, pages visited, and timestamps.
• Usage and Interaction Data: We collect data regarding how you navigate our platform, features used, error reports, and overall system performance to diagnose technical issues and improve platform reliability.
• Cookies and Local Storage: We use essential session cookies and local storage tokens necessary for site security, session management, and authentication. We do not employ invasive third-party cross-site advertising trackers.

3. How We Use Your Information

We use the information we collect for the following legitimate business and operational purposes:

• Operating and Delivering the Services: To provide our dedicated phone numbers, execute automated phone navigation, connect callers with doctor offices or pharmacies, and deliver call notifications to authorized caregivers.
• Generating Summaries and Follow-up Actions: To convert recorded conversations into organized appointment reminders, medication status reports, and care tasks for family members.
• Waitlist Administration and Onboarding: To notify waitlist participants of service availability, invite qualified families to early-access trials, and configure initial account settings.
• Identity Verification and Security: To verify caregiver authorization, prevent unauthorized access or fraudulent account takeover, protect user safety, and enforce our terms and policies.
• Customer Support and Service Communications: To respond to your questions, troubleshoot technical issues, and send important service alerts, security notices, and administrative updates.
• Service Reliability and Improvement: To monitor system uptime, analyze feature adoption, test call routing resilience, and refine our user interface.
• Legal and Regulatory Compliance: To comply with applicable telecommunications laws, record-keeping obligations, legal processes, and valid law enforcement requests.

No Sale of Personal Data: We do not sell, rent, or lease your personal information, health details, or call recordings to third-party data brokers, marketers, or advertisers.

No Public AI Model Training: We do not sell your private healthcare conversations, phone transcripts, or care recipient records, nor do we use them to train publicly available third-party artificial intelligence models without explicit authorization.

4. How We Disclose and Share Information

We share information only under strict conditions and with appropriate safeguards:

• Authorized Caregivers and Family Members: We share call summaries, action items, and account activity only with individuals whom the account owner or authorized caregiver has explicitly designated within the caregiver network settings.
• Healthcare Providers and Designated Third Parties: When placing or transferring calls on your behalf, our automated assistant or authorized representative communicates necessary information (such as the patient name, date of birth, and reason for the call) to the clinic, hospital, pharmacy, or insurance carrier you specified.
• Trusted Vendors and Service Providers: We work with third-party service providers who perform vital technical infrastructure services on our behalf, including cloud hosting, database management, telecommunications connectivity, speech-to-text processing, and transactional email delivery. These providers are bound by strict contractual data protection and confidentiality obligations.
• Legal Obligations and Safety Protections: We may disclose information if required to do so by law, regulation, search warrant, subpoena, or court order, or if we believe in good faith that disclosure is necessary to protect personal safety, investigate fraud, or defend our legal rights.
• Business Transactions: In the event of a merger, acquisition, corporate reorganization, or sale of substantially all assets, user information may be transferred as a business asset, subject to standard confidentiality protections and notice requirements.

5. Call Recording and Consent Requirements

Federal and state telecommunications statutes establish strict rules regarding the recording and monitoring of telephone conversations. Some jurisdictions require the consent of one party, while others require the consent of all parties to a call.

To ensure transparency and compliance with applicable legal standards, Leofar provides automated audio announcements or audible tones indicating that a call may be recorded or assisted by an automated system. By using our calling services, you acknowledge and consent to such recording and transcription, and you represent that you have obtained all necessary consents from any individuals participating in calls placed through your account.

6. Data Security and Safeguards

We implement comprehensive administrative, technical, and physical safeguards designed to protect personal information and telecommunications data against unauthorized access, loss, misuse, or alteration:

• Encryption: Data in transit is protected using modern cryptographic protocols (TLS 1.3 or higher). Data at rest, including call recordings, database records, and account credentials, is encrypted using industry-standard AES-256 encryption.
• Access Controls: Access to user data and production databases is restricted to authorized personnel on a strictly need-to-know basis and requires multi-factor authentication and role-based access controls.
• Monitoring and Auditing: We maintain continuous infrastructure logging, vulnerability monitoring, and regular security reviews.

While we maintain rigorous security protocols, no method of electronic transmission or data storage is guaranteed to be completely invulnerable. We encourage you to use unique, strong passwords and promptly notify us if you suspect any unauthorized access to your account.

7. Data Retention and Account Deletion

We retain personal information for as long as your account remains active or as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide ongoing customer support, resolve disputes, and comply with statutory retention requirements.

You may request the deletion of your account, call recordings, and personal information at any time by contacting us at privacy@leofar.com. Upon receiving a verified request, we will delete or de-identify your information within a reasonable timeframe, except where retention is required by applicable law, tax obligations, or legitimate dispute resolution needs.

8. Your Privacy Rights and Choices

Depending on your state or jurisdiction of residence (including California, Virginia, Colorado, Connecticut, and other states with comprehensive consumer data privacy laws), you may have specific statutory rights:

• Right to Know and Access: You have the right to request information about the categories and specific pieces of personal data we collect, use, and disclose.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
• Right to Deletion: You have the right to request that we delete personal data collected from you, subject to statutory exceptions.
• Right to Opt-Out of Marketing: You may opt out of promotional emails at any time by clicking the unsubscribe link at the bottom of our emails.
• Non-Discrimination: We will never discriminate against you, deny you services, or charge different prices for exercising any of your privacy rights.

To submit a privacy rights request, please email our privacy team at privacy@leofar.com. We may verify your identity before processing your request.

9. Children’s Privacy

Our Site and Services are directed to adults and authorized caregivers aged 18 and older. We do not knowingly collect personal information directly from children under the age of 13. If you believe that a child under 13 has provided personal information to us without parental consent, please contact us immediately so that we can take prompt corrective action.

10. Third-Party Websites and External Links

Our Site and communications may contain links to third-party websites, patient portals, or healthcare resources that are not owned or operated by Futureaiit LLC. We have no control over and assume no responsibility for the content, privacy policies, or security practices of any third-party websites or services.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect enhancements to our Services, legislative updates, or changes in our operational practices. When updates are published, we will revise the “Last updated” date at the top of this page. For significant updates, we will provide additional notice through email or on our Site prior to the changes taking effect.

12. Contact Information

If you have questions, comments, or requests regarding this Privacy Policy or our data protection practices, please contact us: